Frequently Asked Questions

What is Backseat AI?

Backseat AI is a voice companion and coach that lets you play League of Legends with your favorite streamers. Imagine Tyler1 commentating on your game and giving you coaching feedback in real time, based on what you’re doing plus all the matches you’ve ever played. League of Legends just got fun again.

Is Backseat AI free?

Backseat AI is free to use, no matter how many games you play. You can upgrade to a paid subscription in order to get an ad-free experience, early access to new features, a special role in Tyler1’s official Discord server, and more.

Does Backseat AI affect game performance?

Backseat AI is optimized to have minimal impact on game performance. Designed by former pro-players, we understand how annoying it is when your game lags because of applications running in the background.

Will I get banned for using Backseat AI?

No. Backseat AI is Riot-approved and is TOS compliant.

Backseat AI is not endorsed by Riot Games and does not reflect the views or opinions of Riot Games or anyone officially involved in producing or managing Riot Games properties. Riot Games and all associated properties are trademarks or registered trademarks of Riot Games. Inc.

Where can I use Backseat AI?

Backseat AI is only available on Windows and for League of Legends at the moment. As of now, it works best on Ranked and Normal game modes.

Is Backseat AI available on platforms other than Windows?

Currently, Backseat AI is only available on Windows.

How can I provide feedback or report issues with Backseat AI?

We’re always open to feedback on how to make the Backseat AI experience better for you. Please share all feedback and issues via our Discord server

Where can I get support if I encounter problems?

Please report any issues via our Discord server.

Will there be other creator voicepacks available soon?  

Yes! Stay tuned. 👀 If you’re a content creator and want to work with us, please email hello@backseat.gg.

Will Backseat AI be available for other games?  

Backseat AI currently only supports League of Legends, but we have plans to expand to other games in the future. If you’re interested in making Backseat AI available for your game, please email hello@backseat.gg.  

How can I cancel my subscription?

To cancel your subscription, open the Backseat AI desktop app and click on your username in the top right corner. Then, click on the “Cancel” button in the Manage Subscriptions section. You will be redirected to Stripe’ customer portal, where you can cancel your subscription. You will receive a confirmation email after successfully cancelling your subscription.

If you experience any issues, please create a ticket in our Discord server.

How can I change my subscription tier?

To upgrade or downgrade your subscription, open the Backseat AI desktop app and click on your username in the top right corner. Then, click on the “Change” or “Upgrade” button in the Manage Subscriptions section. You can proceed to change your subscription and will get a confirmation email after successfully changing you subscription. Your subscription change will go into effect immediately.

If you experience any issues, please create a ticket in our Discord server.

I just purchased a subscription. How can I claim my special role in Tyler1’s Discord server?

To claim your role, please create a ticket in the Backseat AI Discord server and mention that you're a premium subscriber. Our team will notify you when your role has been successfully changed in Tyler1’s Discord server.  

Will I receive a refund if I cancel my subscription?

You won't receive a refund, but you will still have access to all the benefits of your subscription until the subscription expires.

How can I change my email or username?

Please create a ticket in the Backseat AI Discord server to change your email or username.

I'm not getting any messages during a game.

If you think that you're no longer getting new messages at any point during a game - sometimes the voicepack can be quiet, but it shouldn't be too quiet - please create a ticket in our Discord server.

My overlay does not appear in-game, but I can hear audio.

If your overlay does not appear, but you can still hear the voicepack, try restarting your League of Legends game. If this issue still persists, please create a ticket in our Discord server.

How can I change the overlay position?

You can click and drag the header of the overlay to change its position. If you want to adjust other overlay settings, such as theme and opacity, open your Backseat AI desktop app and go to the Manage Voicepack page from the navigation.

Backseat AI is not detecting or not connecting to the League of Legends client.

If our Overwolf application is not detecting or not connecting to League client, please do the following:
• Go to Overwolf's “Overlay & Hotkeys” settings
• Enable Backseat AI for League of Legends
• Restart Overwolf

My overlay has weird button misalignment on my high resolution monitor.

Please follow the steps in this link to scale our app properly for your monitor.